Responsible gambling

Responsible Gaming at Gananoque Casino

At Gananoque Casino, we understand the importance of responsible gaming practices and their impact on our players' lives. We strive to provide a safe environment where you can enjoy your favorite games without compromising your well-being.

Self-Exclusion Program

Our self-exclusion program allows you to block access to your account for a specified period, typically ranging from 6 months to 5 years. This feature is designed to help you maintain control over your gaming habits and seek professional assistance if needed.

To initiate the self-exclusion process:

Log in to your Gananoque Casino account.
Visit our responsible gaming page and click on "Self-Exclusion."
Select the desired exclusion period from the options provided.
Confirm that you want to exclude yourself for the specified duration.

Deposit Limits

We offer flexible deposit limits to help you manage your spending effectively:

Daily: Set a limit for each day, ensuring you don't spend more than what's comfortable for you.
Weekly: Establish a weekly cap on your deposits, providing an added layer of control.
Monthly: Determine the maximum amount you wish to deposit in a single month.

To adjust or set these limits:

Log in to your Gananoque Casino account.
Visit our responsible gaming page and click on "Deposit Limits."
Select the desired limit for each type (daily, weekly, monthly).

Time-Outs

Take a break from gaming with our time-out feature, which allows you to pause or stop playing for:

24 hours: A temporary break to reassess your gaming habits.
7 days: A week-long timeout to reset and reflect on your spending.

To initiate a time-out:

Log in to your Gananoque Casino account.
Visit our responsible gaming page and click on "Time-Out."
Choose the desired duration (24 hours or 7 days).

Session Reminders

Our session reminders help you monitor your playtime, preventing excessive sessions that may lead to problematic behavior.

To enable session reminders:

Log in to your Gananoque Casino account.
Visit our responsible gaming page and click on "Session Reminders."
Set the desired notification intervals (e.g., every 30 minutes).

Loss Limits

Set a maximum loss threshold for each session, ensuring you don't overspend or incur significant financial losses.

To set loss limits:

Log in to your Gananoque Casino account.
Visit our responsible gaming page and click on "Loss Limits."
Specify the desired limit amount.

Accessing Support

Should you need assistance with managing your gaming habits, we recommend reaching out to professional organizations or seeking help through our resources:

National Problem Gambling Helpline:
Online counseling services
Self-help literature

You can also find helpful information and support links on our responsible gaming page.

Gananoque Casino Commitment

At Gananoque Casino, we're committed to promoting responsible gaming practices. We want you to enjoy your time playing with us while maintaining control over your spending habits and well-being.

If you have any concerns or questions regarding our responsible gaming features, please don't hesitate to reach out for assistance.